What is turn down service in a hotel?
Turn down service in a hotel refers to the evening ritual where hotel staff prepare the guest room for the night. This service typically involves several steps aimed at ensuring a comfortable and relaxing stay for the guest. It is often considered a luxury and is available in higher-end hotels or as an additional service for a fee.
The turn down service usually begins after the guest has returned to their room for the evening. A hotel staff member, often a chambermaid or housekeeper, will knock on the door to inform the guest that they will be providing the turn down service. If the guest is not present, the staff will leave a note on the door indicating that the service has been completed.
Here’s what typically happens during a turn down service:
1. Room Preparation: The staff will remove the used towels and bed linens, replacing them with fresh ones. The bed will be made with a new set of sheets and blankets, often featuring the hotel’s luxury brand.
2. Lighting Adjustment: The room lighting will be dimmed to create a more soothing atmosphere for the night.
3. Plush Amenities: The staff may place additional amenities such as chocolates, a glass of water, or a small bottle of scented lotion on the bedside table.
4. Dining Arrangements: In some cases, the staff may also prepare the room for the next morning by setting up the dining table with a menu, coffee, and tea for breakfast.
5. Privacy and Security: The staff will ensure that the room is secure by locking the door and checking that all windows and doors are closed.
Turn down service is not only about providing comfort but also about creating a sense of anticipation for the guest’s stay. It is a gesture of appreciation and can significantly enhance the overall hotel experience. While it is often offered at no additional cost in luxury hotels, guests staying in more budget-friendly accommodations may need to pay for this service as an extra.
